MECOMS™ gets digital customer experience makeover

MECOMS™ R4 is the latest release of Ferranti’s Customer Care & Billing software for energy and utility companies. For this release, Ferranti has joined forces with several new technology partners to enrich the solution’s out-of-the-box capabilities, particularly in the area of digital customer experience management.

What’s new?

R4 brings four major innovations:

Rebuilt online self-service portal. Designed and created in a partnership with November Five, the portal covers the most important customer use cases, including requesting support, paying bills, exploring meter usage and moving home.

Multichannel communication. MECOMS™ R4 adds native integration with Lasernet from Formpipe, to help suppliers align their messaging, tone of voice and information across all communications channels, as well as generate rich, attractive documents (digital and paper) on customers’ preferred channels.

360° Customer Cockpit. MECOMS™ R4 offers two-way integration with Microsoft Dynamics CRM to bring its marketing capabilities to providers’ front and back offices. The system combines all info about customers in one clickable view.

Master Contract Management and Discount & Rebate management allow providers to swiftly respond to new go-to market and market(ing) trends without the need for customisation. It also helps process group purchases in a cost-efficient way.

Vendor assessment

Quindi Research’s recent report, New Directions in Energy Retail: Billing & CIS for Competitive Edge, recognised MECOMS™ from Ferranti Computer Systems as a leading contender among billing and customer information solutions for competitive energy retailers.

“Energy suppliers are looking for solutions that can help improve customer interaction and lower the cost to serve,” says Catherine Viola, Consulting Analyst at Quindi Research. “The enhancements in MECOMS™ R4 are well aligned with these objectives.”

Ferranti Computer Systems press release