Hansen Technologies, a global utility billing and CIS provider, continues its North American expansion with the acquisition of PPL Solutions (“Solutions”). Solutions provides billing, business processing outsourcing, call centre and information technology services to competitive electric and gas suppliers and regulated utilities in the US.
The Solutions business adds BPO, customer care and Software-as-a-Service to Hansen’s existing portfolio of electricity, gas and water products. This will position Hansen to sell to a segment of the market not previously addressable, as well as provide a solution for new market entrants.
Hansen has grown through acquisition to become one of the most prominent mid-sized utility CIS vendors, with over 100 customers worldwide. This latest addition to the Hansen family of utility billing and related products complements a number of earlier acquisitions, including Peace Software, Nirvanasoft and BannerCIS. Solutions is expected to represent around 7% of Hansen’s EBITDA going forward.
Quindi Research’s new report, New Directions in Energy Retail: Billing & CIS for Competitive Edge, identifies Hansen as a leading utility CIS provider. The report explores trends in energy retail markets and evaluates a range of billing and CIS solutions suitable for competitive energy suppliers.