This directory lists providers of billing and customer information systems (CIS) for competitive energy suppliers. If you are looking for a new solution, you will find below a selection of the most popular offerings for unbundled energy retail markets. Please enquire for more information about how Quindi Research can support your systems selection process.
Would you like your company’s software solution to be listed here? Send us up to 100 words describing your utility billing / CIS offering, together with a corporate logo suitable for the web, and we’ll be pleased to add your entry.
Since 1971 Hansen has been a leader in billing and customer care solutions to the Energy, Water, Telecommunications and Pay-TV industries. Through global expansion, today millions of people around the world rely on our software for a secure, accurate and reliable billing experience. Hansen EnoroCX customer care and utility billing is the leading solution for the Nordic energy markets and supports most common commodities including electricity, district heating and cooling, water and telecommunications (broadband). It also maximizes the benefits of digital channels for customer engagement, self-service and efficient billing processes. EnoroCX is offered as a SaaS model, providing flexibility while supporting critical business needs. www.hansencx.com/solutions
Itineris’ vision is to become a leading provider of Utility business solutions that enable utilities to engage their customers, optimise operations, and empower employees. By leveraging the Microsoft Dynamics 365 technology platform and our UMAX 365 Customer Information System, Itineris enables utilities to drive transformation through digital technology. Itineris is a globally recognized prioritised co-sell Microsoft partner for the Utilities industry. Our Microsoft-certified cloud solution UMAX is currently used by leading Utility companies in the UK, Benelux and North America. http://www.itineris.net/
The MaxBill solution delivers a modern approach to billing, service delivery and customer experience management and creates competitive advantages for service providers to achieve their corporate strategies and grow their businesses. MaxBill is a full customer management and billing solution for multiple play service providers, covering meter-to-cash processes, customer care, billing and collection. It comes with sophisticated analytics and reporting, including complex B2B and B2C revenue sharing schemes for billing and settlements. MaxBill is available for both on-premise and SaaS deployments. Since 1996, MaxBill has been helping utilities, communications, TV, content and transportation service providers worldwide succeed in rapidly changing and highly competitive markets. www.maxbill.com
As a vertical solution provider, MECOMS delivers the MECOMS 365 platform to energy and utility companies. This platform gives them access to the power and flexibility of Microsoft Dynamics 365, tailored to the specific needs of an energy and utility company. The MECOMS 365 platform is an end-to-end business application platform covering the following processes: Customer Engagement; Customer Information System; Meter Data Management; Enterprise Asset Management; and Finance & Operations. www.mecoms.com
Methodia is a SaaS provider, focused on developing comprehensive and fully customizable business management solutions for energy and utility retail. Our offer incorporates a complete order-to-cash platform including: Billing & CRM core modules with specialized functionalities; user-friendly self-service and customer support portals to empower clients and build loyalty; and advanced analytics and reporting. Methodia’s solutions are designed for integrated management of all market segments (B2B & B2C) and cover the complete customer lifecycle for gas, electricity, water, heating and broadband suppliers. Methodia also offers full-managed services, business processes automation with real-time tracking capabilities and a white-label model to challenger brands looking to enhance their operations and business scope with utility services. https://www.methodia.com/products
Ponsfacio supplies an end-to-end energy solution (FIA) as a software service, through which the entire prospect2cash journeys are being supported. From the moment the prospect signs up for energy (any commodity, single and/or dual/triple fuel), the entire customer journey is viewed in a very intuitive fashion. Each contact through every channel is stored and displayed. Every business and market process can be configured and tailored towards the requirements and needs of our clients and those are easy to adopt. It includes a facility to include Robotic Process Automation in the market and business processes. The solution is 100% digital, based on real-time (up to 5 minutes interval data) invoicing and real-time payments handling, including a self-service portal for customer access. www.ponsfacio.nl
SkyBill Utility Billing is Enterprise-level billing (prepaid and postpaid) and ERP software for any utility company such as GAS, WATER and SEWERAGE, ELECTRICITY or HEATING. The solution includes Microsoft Dynamics 365 Business Central (Dynamics NAV) ERP + Utility billing module + white-label client self-service web portal. Skybill can be connected with any type of meters (dumb or smart – SMETS1/SMETS2). We offer a high-value solution, available online as SaaS, for a low price (software as a service), or an on-premises version. We also offer solution customizations if there is something that needs to be added to the SkyBill or integration with other systems. Free trial any time: https://skybill.eu/skybillcustomer/free-utility-trial-offer
SmartGridCIS is a leading provider of AMI-enabled energy billing and CIS solutions. Our software is designed specifically for regulated utility companies and deregulated retail energy providers that want to fully leverage a smart metering infrastructure. Our innovative energy billing solution helps energy companies extract maximum value from their smart metering/AMI investment, and improves customer satisfaction by allowing more creative rates, more communication channels and more payment options. Leverage a scalable, API forward architecture to make implementation, and integration, nearly risk free. https://www.smartgridcis.com/
Tieto Smart Utility provides efficient Billing automation and Customer service modules. The Billing module utilizes real-time data, allowing high flexibility and scalability for meeting your customer needs. It provides fully automated invoicing and the flexible product structure offers fast product creation and enables short time-to-market. The Customer service module handles real-time data displaying detailed information on an easy-to-use user interface for self-services. It gives call centres an intuitive sales-driven user interface with a complete, simple but comprehensive view of your customers, from previous discussions to direct access to all customer processes, errand management, campaign intelligence and on-the-fly contract creation. https://campaigns.tieto.com/energy-utilities
Cloud-based, run-in-your-browser order-to-cash enterprise-grade utility billing and CRM platform. We service small and large customers, enable retailers, embedded and C&I. Fast setup and over 75 certified happy customer references. One simple per-month fee based on number of customers. 100% online – with automated setup. We keep your customers happy and provide you a clean user interface your customer service team will love. Your finance and regulatory teams will be smitten with the reporting provided straight out of the box. Utilisation of our API is a dream with working examples of each function. www.utilibill.com.au
Utiligroup makes energy smarter for everyone through our UK industry leading, automated software as a service and data insight. Our SaaS turns complex industry interactions and processes into a basis of competitive energy Supply leadership at scale. We engage in and deliver industry change proactively to help unleash technology innovation and digital business models at their earliest point so they can transform future energy. Utiligroup’s SaaS framework enables the full life of energy Suppliers, their smart metering, customer authorised smart meter data access, operational metering services and asset tracking. Our value spans from enabling compliant market entry to through the life of competitive energy businesses across their competitive growth, optimisation, insight & expansion. Utiligroup is part of ESG who provide equivalent market-leading SaaS in the USA and Japanese energy markets. https://utiligroup.com